THE BASICS

I STAND BEHIND

MY KNIVES

"All products are warrantied against defects in materials and workmanship for the life of the item or as long as I am physically able to do so."

-Ramon Chavez

  • Knives damaged from neglect

  • Knives repaired by anyone else

  • Modified knives

  • Misused knives

  • Improperly sharpened blades

  • Knives lost in shipping

 

Read more below

NO SPA TREATMENTS

"Folding knives wear out plain and simple. I do not offer spa treatments for my knives. Use it and love the character you put into it. Use your knife like a knife and it should serve you for a very long time."

-Ramon Chavez

NOT WARRANTIED

Ltd. Lifetime Warranty.

Legendary Design, Durability, Craftsmanship, and Manufacturing.

 

Guarantee & Knife Care

All products are warrantied against defects in materials and workmanship for the life of the item or as long as I am physically able to do so.

Keep your knife clean and oiled or it will rust.

I will repair your knife, including parts, labor and or replacement with a new knife at my discretion. Keep in mind, repair is not always possible or practical. I will replace your knife with the same or one that is comparable if the same knife is no longer available. Please note if your knife has sentimental value when you send the knife to me and it may be replaced, you will need to consider weather you want to send it in to us. I will not return a defective knife that is to be replaced. I do this, so there are no defective knives in the field.

REPAIRS NOT COVERED UNDER WARRANTY

If your knife needs to be repaired, please send it to me for evaluation. Don’t try to repair it yourself. Self–repair or having some one repair it, that will void your warranty.

Reasons why I may charge you a small fee for a repair:

  • Damage caused by misuse or abuse.

  • Failure to care, clean and maintain your knife.

  • Damage due to self–repair or repair by 3rd party.

  • Knife loss due to shipping to and from me and you

  • Damage due to dismantling or tampering with your knife

  • Sharpening your knife on a grinder.

HOW TO SEND YOUR KNIFE IN FOR REPAIR:

  • Tell me who you are include your name, address, phone number and email address. Let me know what you think is wrong with your knife.

  • Wrap your knife securely. Before you ship your knife, please make sure you have cleaned it thoroughly. Please put each cleaned knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.

  • Packing up your knife. I prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.

  • Shipping methods.I recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the me, is not covered under warranty.

  • Please expect 4-6 weeks for replacements or repairs as I have more than a year backlog on orders at any given time

 

Wear and tear, spa treatment:

Folding knives wear out. Plain and simple. I can't fix every knife that wears out for free or I wouldn’t be in business. Understand that I do everything I can to make it right if its my fault.

I do not offer a spa treatment for my knives. Use it and love the character you put into it.

If your knife is modified or customized in any way from when it was new it does void its warranty.

Misuse:

Use your knife like a knife and it should serve you for a very long time. I will not warranty a knife if it has been misused or abused. WARRANTY is voided if you abuse your knife.

Standard orders/Pre-made items/Custom orders:

If in any way you are unsatisfied with your order, please contact me. We will discuss it. My general refund/return is this: If you’re not happy you get your money back, if you contact me within 2 business days of receiving the item, and it is UNUSED, you will be responsible for returning the item to me through some form of delivery confirmation. I will not pay for return shipping. I will not refund until the item has been returned to me and been inspected.

Warranty Questions?

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© 2019 Chaves Knives

Belen, New Mexico